F. A. Q.

Frequently Asked Questions

WHEN WILL I GET MY ORDER?

Processing times vary depending on volume and items purchased. Most items are ready to ship, which will mean your order will ship out in approximately 3-5 business days. If your item is not ready to ship, it will be marked as Made to Order, which will have a processing time of 2-3 weeks. Processing time does not include shipping time. If you need your order by a certain day, please inform our team prior to placing your order. Requests for expedited processing times given after purchase may not be accommodated.

WHERE DO YOU SHIP? HOW MUCH DOES IT COST?

First Star Studio ships to the US only at this time. Flat Rate Shipping is $8 within the United States no matter how much you buy! Flat rate ships via USPS Priority Mail and usually takes 2-5 days to arrive.

Refunds on shipping will not be issued for packages returned to First Star Studio.

Please be VERY careful when entering your mailing address. Orders will only be shipped to the address provided at checkout. If you are placing an order to be shipped to multiple locations, please make separate purchases so that shipping costs are accurately covered and to insure the correct items are shipped to the right address. 

HELP! MY PACKAGE IS LOST!

First Star Studio is not responsible for packages once they have been released to USPS. If your order seems to be delayed or missing, start by contacting your local USPS office, or by turning on tracking notifications. Please reach out to First Star Studio after you have taken these steps. Every reasonable attempt will be made to insure you receive your order in a timely manner.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

Paypal, our payment processor accepts all major credit cards. We also proudly accept Venmo and good ol' fashioned cash for local pick up orders under $25. 

CAN I RETURN MY ORDER?

Due to the handmade and made-to-order nature of my products, as well as for hygienic reasons, we can not offer returns, refunds, or exchanges except for in cases of craftmanship issues. Thank you for understanding. If you experience an issue with your order, please contact our team at within 3 days of delivery. Your order is very important to us and we will consider each issue on a case by case basis. 

SOMETHING I PREVIOUSLY ORDERED WENT ON SALE. CAN I GET SOME MONEY BACK?

Again, apologies, but no. At this time, we do not offer price adjustments. Sale items are final sale, and no price adjustments will be made on previous orders.

I CHANGED MY MIND. CAN I CANCEL MY ORDER?

Once your order is placed, it is considered final and cannot be cancelled, returned, or altered. Please take care to read the listing in full, view all product photos, review the size guide, shop policies, FAQ, and current turn-around times before completing your order. Refunds will not be issued for failure to do so. Your order will be completed as ordered, based on our current production schedule unless other arrangements have been made prior to placing your order.

SOMETHING I ORDERED BROKE/GOT RIPPED/IS DAMAGED. CAN YOU REPAIR IT?

We can offer repairs or replacements on damaged items within three (3) days of delivery. Please email First Star Studio to make arrangements